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19 Bernstorffsvej
Hellerup, 2900
Denmark

Official online store for Another House Name // AHN. Full collections for both men and women, clothing, shoes and accessories.

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Anotherhousename/AHN/Terms and Conditions

Dansk
 

Terms and conditions

Nedenstående handelsbetingelser relaterer sig til brugen af Another House Name Store lokaliseret på Internet adresse www.anotherhousename.com

Sikkerhed

For at sikre dine personlige informationer bruger AHN ’Thawte Web Server SSL Certificates’ til at krypterer information der udveksles til og fra vores hjemmeside under registrering og check-out. I bestillingssituationen kan du checke sikkerhedens validitet ved at klikke på padlock ikonet der viser sig i URL’en hvis du har aktiveret SSL.

Cookies

Anotherhousename.com benytter sig af cookies for at forbedre din oplevelse på siden. Cookierne identificerer din computer og tillader at siden husker dine personlige indstillinger. Hjemmesiden vil ikke fungere optimalt hvis du har slået cookies fra i din web-browser.

Disclaimer/Ansvarsfraskrivelse

Det er vores mål at hjemmesiden altid er tilgængelig, men vi kan ikke garantere dette. AHN kan ikke garanterer at alle produkter til salg er tilgængelige når du foretager din ordre. I det tilfælde at et produkt ikke længere er til rådighed efter din bestilling, vil du blive kontaktet per E-mail kort tid efter. Grundet din computer skærms (farve)indstillinger kan de viste produkter afvige fra deres egentlige farve. AHN kan ikke blive holdt til ansvar for dette.

Priser

Alle priser på AHN er i DKK, Euro. Prisen på hvert produkt inkluderer forsendelsesomkostninger, samt danske moms (25%  indenfor DK. Bestillinger foretaget udenfor Danmark vil blive pålagt fragtomkostninger og eventuelt blive tillagt skatter og afgifter i henhold til det respektive lands regler.

Pris ændringer

AHN forbeholder sig retten til at ændre prisen på de solgte produkter. Prisen på produkterne er gældende i den specifikke periode hvor ordren foretages.

Betaling

AHN tager imod betalingskortene VISA, Mastercard. Vi accepterer udelukkende 3D secure betalingskort hvis du bestiller uden for Danmark. 3D Secure (Verified by Visa, MasterCard SecureCode og J/Secure) er et ekstra sikkerhedscheck i betalingsprocessen, hvor kortholder – efter at have indtastet sine kortoplysninger – bliver bedt om at identificere sig overfor udstederen af kreditkortet (typisk kortholders egen bank). Det samlede beløb hæves når ordren sendes af sted.

Ordre bekræftelse

Du vil modtage en ordre bekræftelse per E-mail kort tid efter du har foretaget din bestilling.

Forsendelse bekræftelse

Din ordre vil blive sendt af sted indenfor 3-5 arbejdsdage efter du har foretaget din bestilling. Så snart din ordre er blevet afsendt, vil du modtage en forsendelses bekræftelse per E-mail. Denne bekræftelse vil indeholde information om hvilket forsendelsesfirma der leverer forsendelsen samt et pakkenummer.For at blive registeret som bruger hos AHN kræver vi din personlige adresse oplyst. Hvis du ønsker at leveringen skal foregå til en anden adresse end din personlige adresse skal du gøre opmærksom herpå når du afslutter din bestilling på anotherhousename.dk

Forsendelser

Alle bestillinger fra DK bliver sendt med Post danmark og bestillinger fra EU og resten af verden vil blive sendt med TNT. Din pakke kan spores via dit tracking nummer som står nævnt i forsendelses bekræftelsen, enten på postdanmark.dk eller www.TNT.com. Eftersom Post Danmark og TNT forlanger en underskrift for at levere forsendelsen, kræver det at du er tilstede på den angivne leveringsadresse. Vær opmærksom på at TNT ikke kan levere til P.O. bokse.

Transit tider

Vi efterstræber at sende bestillinger af sted hurtigst muligt og som kunde kan man forvente at modtage ens ordre senest 2 uger (14 dage) efter at have modtaget ordre bekræftelsen.Danske ordre vil blive afleveret 1-5 arbejdsdage efter du har modtaget din forsendelses bekræftelse.Internationale ordre vil blive afleveret 1-5 dage efter du har modtaget din forsendelses bekræftelse.

Valuta

AHN kan ikke tage ansvar for eventuelle kurs ændringer ligesom vi ej heller kan blive holdt til ansvar for hvilket beløb din bank forlanger for at veksle Euro til anden valuta.

Ombytning, returnering og refundering

Som kunde har du ret til at returnere din ordre, eller dele af din ordre, indenfor 2 uger (14 dage) efter du har modtaget denne under betingelse af at varerne er i samme stand som ved modtagelse. Udover at være prøvet på for at sikre at størrelsen er korrekt, skal varerne være ubrugte. Hvis der er slitage der antyder at varerne er blevet brugte på en sådan måde at det forringer værdien af produktet mister du som kunde din ret til at returnere. For visse varer udgør original emballagen en del af produktets værdi (for eksempel en sko boks for et par sko) hvorfor de samme regler gælder for emballagen som for selve produktet. Når du gør brug af din ret til at returnere en varer betaler du selv forsendelses omkostningerne. Vedlæg venligst den fremsendte kvittering eller kopi af samme med navn, adresse og ordre nummer. Hvis du ønsker at bytte din ordre noter da venligst hvilken størrelse du ønsker i stedet. Hvis du ønsker at få pengene tilbage, noter da venligst dine konto oplysninger (registrerings- og kontonummer for danske kort. Iban, BIC/Swift og kontonummer for udenlandske kort ). AHN kan ikke blive holdt ansvarlige hvis din forsendelse forsvinder under returneringen. Refunderinger for returnerede forsendelser vil blive behandlet hurtigt muligt og senest 30 dage efter vi har modtaget din returforsendelse.

Kontakt information til kunde service

Hvis du har nogle spørgsmål er du velkommen til at kontakte os via mail

webstore@anotherhousename.com


 

English

Terms & Conditions

The terms and conditions below regulate the use of Another House Name // AHN localized on web address www.anotherhousename.com The terms and conditions below also regulate the sales carried out on anotherhousename.com localized on web address www.anotherhousename.com

Security

For the safety of your personal information, AHN uses Thawte Web Server SSL Certificates to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.

Cookies

Cookies are used by anotherhousename.com in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. Anotherhousename.com will not operate properly when cookies are disabled in your web browser.

Disclaimer

AHN's ambition is for the website to always be up and running, however AHN cannot guarantee this. AHN cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order. Due to the color settings of your computer, the colors of the products shown in the pictures in the anotherhousename.com can differ from their actual colors. AHN cannot be held responsible for any such discrepancy.

Prices

The price of each product is stated including shipping costs and inclusive of the Danish rate of VAT (25%) and all import taxes within the DK. For products shipped outside DK an applied shipping cost will be added to the products total value.

Local taxes

Please note that local charges (customs duty, sales tax) can occur, depending on your region and local customs duties. These charges are at your own expense.

Price changes

AHN reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.

Payment

AHN accepts payment by VISA, Mastercard. Only 3D secure transactions are accepted when paying with Non-Danish credit cards. 3D secure systems are based on a payment authentication process where a cardholder making a purchase is verified to be the real cardholder. 3D secure (ie. Verified by Visa and MasterCard SecureCode) is a service developed to ensure that transactions can only be made by the card holder. It is up to the card provider (your bank) to confirm your identity when your credit/debit card is used to make purchases over the internet.You will be required to enter a password that you have previously arranged with, or been given by your bank. This password is controlled by your bank through an encrypted and secure server. When confirmed the order will be processed as per usual. The full payment is charged when the package is dispatched.

Shipping charges

Free shipping within DK.

Outside please see applied shipping cost when choosing you region.

Order confirmation

You will receive an order confirmation by e-mail shortly after placing your order.

Shipping confirmation

Your order will be dispatched within 3-5 working days from the time you placed your order. As soon as your order is dispatched, you will receive a shipping confirmation by e-mail. For buyers outside Denmark the shipping confirmation will include carrier and tracking number information. For buyers in Denmark the shipping information will include carrier information.

Shipping and collecting packages

All orders will be shipped with Post Danmark with Denmark and TNT for orders shipped in the EU and Worldwide. With the help of your tracking number information you can track your package at Postdanmark.dk and TNT website (www.TNT.com). The package will be delivered to the address you have stated as your delivery address. Since Post Danmark and TNT couriers require your signature when delivering the goods, you will have to be present at specified shipping address at the time of the delivery. During the registration of your AHN account you will be required to register your personal address information. If you wish us to ship your package to an alternative address please state that address in the checkout process at the Houseofmontague.dk. Please note that we cannot deliver to P.O. boxes.

Delivery time

AHN aims to dispatch goods as quickly as possible and customers should expect to receive their goods within two weeks (14 days) of receiving an order confirmation. Danish orders will be delivered within 1-5 working days from the day you received the shipping confirmation. International orders will be delivered within 5-14 working days from day you received the shipping confirmation.

Currencies

AHN cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.

Exchanges, returns and refunds

The customer reserves the right to return the goods within two weeks (14 days) of receiving the goods on condition of the following: The goods are returned in the same condition and quantity as when received. The goods are unused other than for the purpose of trying on for fit. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return. For some goods, the original packaging may constitute part of the value of the good, such as a shoe box for a pair of shoes and hence the same rules apply to this. Returned goods are checked and if the above conditions are fulfilled, the amount is deposited back into the customer's account. When exercising your right to return an item, the shipment is paid by the customer. When returning an item, please enclose your receipt with your name, address and account no. AHN will not compensate for returned packages lost in the return shipping. Refunds for returned products will be made as soon as possible, 30 working days at the latest, after Another House Name receives the returned products.

Exchanges and sale

During sale or promotional offers the policy explained above will apply, except that AHN will not accept exchanges.

Contact information to customer service

If you have any questions please contact the customer service at webstore@anotherhousename.com